Contact

CONNECT WITH THE SHINE

At Purplx, we are dedicated to maintaining the highest standard of service for our community. Whether you have a question about an upcoming drop, need assistance with your Modern Rotation, or want to learn more about our "Built to Last" standard, our team is here to assist.

Direct Support

For all inquiries regarding orders, shipping, or product specifications, please reach out to our dedicated concierge team.

  • Email: purplxjewelry@gmail.com

  • Response Time: We aim to respond to all inquiries within 24–48 hours, Monday through Friday.

Order Inquiries

To help us serve you faster, please include your Order Number (e.g., #PX1001) in the subject line of your email.

  • Tracking: Once your piece has been dispatched, you will receive a confirmation email with your tracking number. Please allow 24 hours for the carrier to update the status.

Quality Claims

We stand behind our craft 100%. If you are contacting us regarding a potential defect, please ensure you have reviewed our Refund Policy and include:

  1. Clear photos/video of the piece.

  2. Your original proof of purchase.

Collaborations & Press

Are you a creator who embodies the Purplx aesthetic? We are always looking to connect with those who know how to Define the Shine.

  • Inquiries: purplxjewelry@gmail.com

  • Subject Line: "Purplx Collab – [Your Social Handle]"

Join the Inner Circle

Stay updated on "The Vault" releases and limited-edition movements.

  • TikTok: @purplxjewelry

  • Instagram: @purplxjewelry